Here's everything you need to know about computing your SSS contribution using the latest SSS contribution tables. However, you can answer honestly so you and the company will be on the same page when it comes to objectives and goals. I just graduated from a two- year Computer Programming course last month. Tell me something about yourself. Do your research and ask around about all the important things you should know about the company. If, on the other hand, you don't want every day to feel worse than the one before, you'll need a lot of it. Call Center Interview Questions and the Best Answers . I work efficiently both as an individual contributor as well as along with a team. As much as possible, be honest and state only the facts without bad-mouthing your former company. The Subtext to "Tell Me About Yourself" Sometimes, simply answering this question with your strongest career information isn't even enough. So there you have it – a template for you to answer the ‘Tell Me About Yourself’ question. For example, when I applied four years ago, the job description in my resume were “saleslady, service crew and cashier for a year and a half”. An example answer to the ‘Tell me about yourself’ question “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. ‘Tell me about yourself’ is the most common interview question that is guaranteed to be asked by the employer-regardless of your industry, job type and experience level. In more competitive job markets, the interviewer will be "reading between the lines" while you answer, trying to see how closely your experience … I want to always challenge myself and never stop improving my skills as well as developing new ones.”. Tell me about yourself sample answer for fresh gradates with no work experience, software testers, software engineer, sales profesionals, IT professionals, content writers, marketing professionals, advertising and customer service, HR and academic couselors. Tell interviewers the steps you would take to de-escalate the situation and solve the problem. 12. You can also highlight your sales experience, if you have one. Call Center Interview Answer 1: Well, I can say that I am a person with varied interests.During my spare time, I like to sketch anything that I see on the street such as a dog passing by or a little girl buying candy from the neighborhood store. It’s another question asked only if an applicant has zero call center work experience. I take that training and experience with me to work every day at Company XYZ by showing added care in all of my customer interactions." Answer honestly since there are no right or wrong answers. How will you handle an upset customer? Enumerate all your strengths that will be useful in a call center company. Whether you’re a first time call center applicant or a returning one who failed before, I especially wrote this post for you: call center interview questions and answers for first timers, with examples. I can work on a flexible schedule and I can deal with stress well.”. In your response, do the following: 1. A great workplace is one that knows how to take care of its people.”. I also have great cooking skills which I’ve learned from my mom. Sample answer: “If you’re not looking for a person who’s trainable and can easily adapt to a new working environment, then you should definitely not hire me.”, READ: How to Be a Call Center Agent in the Philippines: 7 Steps. Be confident when talking so you’ll sound more convincing and persuasive. Call Center Interview Answer 1: Well, I can say that I am a person with varied interests.During my spare time, I like to sketch anything that I see on the street such as a dog passing by or a little girl buying candy from the neighborhood store. Remember KISS (keep it short and simple!). ... My years of experience have prepared me well for this position. 6 Common Call Center Interview Questions & Answers Go through these 6 top call center interview questions that assess your motivation to work in a call center. 4. It’s one of the most frequently asked questions in an interview: Tell me about yourself. 15. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to … “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. Go step by step “I’m an innovative recruitment manager with 8 years of experience managing all aspects of employee prospecting—from resume screening and phone screening to benefits—for Fortune 500 companies. If you give me a chance, I’ll prove I’m the perfect candidate for the job.” Why It’s A Bad Answer Inform the interviewer about the things that you would and wouldn’t do to improve the situation while still providing a wonderful service to the customer. Customers will call you and complain. Study about the company and job you’re applying for. Read this guide to prepare better and eventually pass any call center interview. Why was her experience as an editor-in-chief relevant to a call center agent position? If you’re the interviewer, whose goal is to look for qualified applicants, will you care more about your applicants’ addresses, ages, and birthplaces, than their qualifications? – Layla. It shows a better proof, rather than saying I’ve worked as a saleslady without explaining what a saleslady does. If you wish to use filipiknow.net content for commercial purposes, such as for content syndication etc., please contact us at [email protected], Pingback: Resume Sample Philippines: Free Templates for Every Profession. Learn how to renew NBI clearance in 2020 through two quick and easy ways. How to Be a Call Center Agent in the Philippines: 7 Steps, How to Pass Call Center Interview (with Sample Questions and Answers). Call center interview questions and answers for freshers and experienced, Call center interview FAQ- What are the different types of call centers?, What according to you is a job like at a call center?, Why do you think companies outsource their call centers?, Have you ever worked in a call center before? You should include your name, a personal profile, your key strengths, a recent achievement, your most recent responsibilities and where you want to go next in your career. Super i love this tips, Thousands of Filipinos are working as call center agents since the job usually comes with benefits and offers a high starting rate than most jobs in the Philippines. I saw that Globe was one of the best companies in the Philippines and I feel my experience and work ethic will make me a valuable contributor at Globe. Call Center Interview Questions and the Best Answers . No, the HR manager doesn’t want to know your entire life story. Time’s precious in an interview so make sure not to waste any by telling the interviewer things that are already included in the. When you walk into a job interview for a call center job, you can expect to field questions about your people skills, your conflict resolution capabilities, and why you are the ideal candidate for this sort of position. We recommend that you keep your answer to no less than 30 seconds and no longer than 2 minutes. Anna Pamela R. Capistrano is an experienced content writer who is currently pursuing a bachelor’s degree in multimedia studies at the University of the Philippines – Open University. If you use the wrong approach, it’s no different than dropping the anchor in the middle of the … Sample answer: “First, I’d stay calm despite the situation and empathize with the customer, letting her know that I’m here to help with whatever’s causing the problems. Related: How to Become a Call Center Agent in the Philippines: An Ultimate Guide. 1. Call Center Interview Question 1: Tell me something about yourself. I know that being a call center agent could be stressful, but I’ve also had my fair share of stress in school. Try not to make it obvious if you’re feeling nervous or uncomfortable. Employers love that. Most call center applicants answer, “Tell me something about yourself”, like an NBI application. So there you have it—a template for you to answer the 'Tell Me About Yourself… Tell me about yourself. Tell me about yourself. … Sample answer: “I’m very skilled in using Microsoft Office. “Tell Me About Yourself” BAD Answer 3 “I feel I’m the perfect candidate for the new nursing position here even though I have no prior work experience. Time’s precious in an interview so make sure not to waste any by telling the interviewer things that are already included in the resume. To crack this question open, put yourself in the interviewer’s shoes. If so, how long did you work there? It’s where representatives help customers with the best of their ability to find answers to their questions and fix issues they’ve encountered while using the product or service. When answering, try to keep it under 1-2 minutes, at most. Your answer to this question should be inspired by the previous questions. all your tips really help me!! Not just over the phone but face to face. Don’t be fooled: interviewers ask this question to see how well you can pitch, not just to get to know you. Handling angry customers is certainly not a walk in the park. The types of a call center are. I graduated a two-year vocational course in Computer Programming.“. 2. This excellent call center guide applies to both outbound and inbound call center positions. After graduation, I worked as a saleslady and a cashier for 6 months, and service crew for 9 months.”. I always do my best to always remain calm in any situation and never let stress get the best of me.”. Sample answer: “I see myself still working in this company but at a higher position.”. Although this answers the question, this isn’t what the interviewers want to hear. I may not be a genius but I’ve never dropped out of any subject just because it was difficult. A General Answer to “Tell Me About Yourself” Possible Answer 1: “I am a self-starter with strong interpersonal skills. Learn how to perform well under stress. 1.Tell me about yourself. That’s certainly what I learned and I’m thankful. How to Answer the Tell Me About Yourself question. Now, come on. Sample answer: “A quality customer service involves an agent who goes out of his way just to provide what the customer needs or wants. Tell them that you’re looking for other opportunities for growth and success when you left your previous workplace. I’d like to start that career with _(insert company name)_. Please do not answer this call center interview question by saying that you need money to help your parents. As a saleslady, every customer who walked in the store were made to feel welcomed. My employer sets a daily quota of Php 5,000. Call centers offer assistance on behalf of companies for customers with questions, concerns or feedback about products or services. Thank you so much, i really love this tips, it helps a lot, specially to the newbie God bless. So make sure that you are not goofing up on the first question itself, as it will be the worst thing you could ever do in an interview process. As a service crew, foods were served fast and the store was cleaned inside and out. How to properly respond to common interview questions like "Tell Me Something About Yourself?" This experience has taught me more about what makes people tick and has helped me become a better manager.” Practice your “tell me about yourself” pitch with someone. Thanks for the good tips you have shared, it is very helpful as a newbie in applying in a call center how to answer in the interview politely and concise. Talk about your skills in school that you think contribute to a BPO workplace. Angry customer calls are a reality for any call center. Stick with the experience that matches this call center … Don’s answer to how to answer the question, “tell me about yourself” when you have no work experience. Call Call Center Interview Question Main Objective: The objective of a call center interview is for the recruiter to find out if you have the qualities that they are looking for in a call center agent. Companies want to hear what you can bring to the team and what might negatively affect your work. Once you’re ready, there are various quizzes and exams that you can take to reinforce everything that you’ve learned. Answering this question is quite tricky and might even make or break your destiny as a potential employee of the company. Save my name and email in this browser for the next time I comment. Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. The reason behind this question is very simple: employers just want to know if your idea of customer service aligns with theirs. Although I wasn’t an honor student when I graduated, I’m still proud to have successfully finished school, especially that I found Math very difficult. These are the questions you can expect to hear in any customer service interview… whether it’s a first phone interview or face-to-face interview. You don’t have to fail your call center interview every single time. Here, the applicant positioned herself as a potential hire by talking about a task she held when she was a student. How to properly respond to common interview questions like "Tell Me Something About Yourself?" Some of my long-term plans include getting promoted several times and eventually becoming a supervisor.”. Provide as many details as possible without making your answer way longer than necessary. He ensures that customers who need help will be taken care of as soon as possible and to the best of his ability.”. It must be noted that questions like this one are usually asked if the applicant has no call center experience yet. 1. 23 examples on how to answer Tell Me About Yourself Sample Answers for students, freshers and experienced professionals. It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. This week we're going to focus on the job interview question, "Tell me about yourself?" Communication skills: “Customer service is a ‘people’ business,” says Sonja Bugg, a director at the recruitment agency Randstad US who has more than 17 years of experience hiring and working with customer service reps as well as managing recruitment teams that specialize in customer service and call center roles. Sample answer: “From what I’ve read, this company is really concerned about the welfare of its employees. Pick clothes that look professional, follow the required dress code, fit you well, and you feel comfortable in. What are the ideal skills of a call center agent? You graduated successfully. The interviewer is testing your creativity skills and how fast you can think. She has been working as a freelance writer for over 6 years and has created a wide range of content for various websites. That’s something. “Can you tell me about yourself?” How to Answer It: Emphasize your people skills, since call center work involves talking to people all day. It’s too easy to talk about yourself for too long. How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. If you don’t have any call center experience, you need to mention your skills and interests that can be applied for this position. Teamwork plays a pivotal role in succeeding in the call center, and the interviewer wants to know if you’re aware of it. I didn’t want to waste my parent’s money. In fact, I worked harder because my boss offered commissions for sales above Php 5,000. There are no right or wrong answers so just say what comes first to your mind, as long as it’s appropriate and does not make you appear haughty and proud. Thank you very much! After graduation, I worked as a saleslady and a cashier for 6 months, and service crew for 9 months. You can prepare the answer but do not memorize it word for word. Whether you’re a first time call center applicant or a returning one who failed before, I especially wrote this post for you: call center interview questions and answers for first timers, with examples. Take the time to expand your vocabulary so you can express your thoughts in English the way you want to. How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. Any companies, BPO or not, will always want to know their applicant’s previous job experiences. How to Renew NBI Clearance Online the Fastest and Easiest Way. With the help of my English instructor, I supervised a whole team of fellow students and brainstorm with them. Even those who didn’t buy. Be honest and include everything you can think of. If you’ve ever done volunteer work, now would be a good time to talk about how much you love it. This site is not part of the Facebook or Facebook, Inc. site. Inbound Call Center; Outbound Call Center; Inbound Call Center: In an inbound call center, customer associate will receive the calls regarding the customer’s queries or demands.For example, Customer is calling a Telecom Company to know the current tariff on internet service they provide. So there you have it—a template for you to answer the 'Tell Me About Yourself' question. Tell Me Something About Yourself that Isn’t On Your Resume, Call Center Job Hunting Tips for Beginners, 32 Mistakes Call Center Applicants Should Avoid to Land the Job, How to Pass a Call Center Phone Interview: Complete Guide. What achievement/s in your life are you most proud of? How Would You Describe Colors to a Blind Person? This experience has taught me more about what makes people tick and has helped me become a better manager.” Practice your “tell me about yourself” pitch with someone. When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. That first example showed you how to answer “tell me about yourself” for experienced job seekers (at least a few years of experience). You went to school . When you walk into a job interview for a call center job, you can expect to field questions about your people skills, your conflict resolution capabilities, and why you are the ideal candidate for this sort of position. Sample Call Center Interview Questions and Answers. Copyright © 2020 PisoPinoy.com. If you have previous call center experience, answering yes to this question should be easy. Sample answer: “I know that a call center is where people ask for support when they’re facing some issues and problems with a product or service. As much as possible, enumerate all the things that you can offer to the company. It must be noted that questions like this one are usually asked if the applicant has no call center experience yet. It shows. Find the connection. Tell me something about yourself. It’s important that you avoid talking about money when answering this question. FilipiKnow is a portmanteau of two words: "Filipino" and "knowledge." A job in the customer service industry is one of the most in-demand careers today. Because it tested her ability to handle stress, but enjoy the challenges at the same time. You mentioned that customer service is a big part of this job; I spent three years working in a high-volume call center, answering customer calls, and identifying solutions. We recommend that you keep your answer to no less than 30 seconds and no longer than 2 minutes. Below are three examples of how to answer “tell me about yourself.” 3 Sample Answers for “Tell Me About Yourself” 1. The types of a call center are. Simple. It’s no secret that it takes quite a bit of practice to feel confident about how you present your personal brand to the interviewer. You don't need experience to get just any call center job. Therefore, as an applicant, talk about why you’re qualified for the job. How about your hobbies? Just be sure to give a fleshed-out answer. With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. It’s also a place where people work on flexible schedules and different job functions.”. As a cashier, loose change were ready for a hassle-free transaction. It is your chance to take the lead and sell yourself. Why did you leave your previous workplace? You’re being tested if you know what it takes to be a call center agent. 10. They give out their addresses, birthdates and birthplaces. Example Answer With No Experience: “I graduated with … Expect call center interview questions that explore your relevant knowledge and experience and call center behavioral interview questions that explore the workplace competencies commonly required for success in call center or contact center jobs. Or your ability to talk and connect and build rapport with any types of personality? "Tell me about a time when you were able to help out a team member." Don’t: Speak for too long; Do: Have a precise, well-prepared and well-practiced answer; The interviewer uses the “Tell me about yourself” question to get a brief overview of who you are and what you have to offer to the company or the position. As an Aquarius woman, she’s passionate about making the world a better place one step at a time. It's also a choice being considered by many jobseekers, especially for fresh grads. But instead of talking about your non-existent job experience, talk about school. Working together will help all the team members reach their goals as a team together.”. Why is teamwork important in the call center industry? Even if you didn’t work in a call center before, it’s not an excuse since the principles of quality customer service are universal and span different industries. Below are some sample answers which may help you in your interview preparation and especially the question “Tell me about yourself”. We’re going to look at 17 sample customer service representative interview questions, including the top behavioral customer service interview questions.. To get hired in a call center, you need to display that you are: Good at communicating in English. Why Should We Hire You? I’ve also done a lot of volunteer work through the years which makes me an expert when it comes to communication with people.”. Thousands of Filipinos are working as call center agents since the job usually comes with benefits and offers a high starting rate than most jobs in the Philippines. Learn how your comment data is processed. Not so helpful, you might think. 5. The most important part: explaining why you deserve the job. What made this effective was, it didn’t just tell the interviewer that I know customer service. It will help me a lot to pass through the interview. All texts are the intellectual property of this site. Share to the employer/recruiter a memorable feat that you achieved through sheer hard work and great work ethic. Tell me something about yourself. Know more about its history, important milestones, what it’s like working for them, and what they’re known for. Since you have little to no work experience be brief when answering this question and don’t make an Your response to this request will set the tone for the rest of the interview. 11. With all those many years spent at school, think of a time when you became a leader, and not just a follower. How do you see yourself five years from now? They don’t care about which kindergarten you went to, how your first internship went, or what you studied in high school. Build your answer on that. Tell interviewers the steps you would take to de-escalate the situation and solve the problem. Although the categories may have different target readers, they all have the same mission: to educate, empower, and inspire Filipinos to contribute to our country even in small ways. Call centers all involve some degree of team work so expect call center interview questions that explore your ability to function efficiently as part of a team. This site is not sponsored by Facebook. As soon as possible, enumerate all the important things you should confident! Feel welcomed can help you figure out the correct uses of verbs tenses! With stress well. ” hire by talking about your full name, age and you... The reason behind this question open, put yourself in the park me! solution together. ” long-term include. All those many years spent at school, think about the day when you left your job... Goals as a saleslady and cashier, I ’ m very skilled in using Microsoft Office than what motherland. People skills from copies of the time to prepare better and eventually pass any call.... Achieved through sheer hard work and render your services to the employer/recruiter a memorable feat you... Only if an applicant ’ s also a place where people work on flexible schedules and different functions.! `` knowledge. yourself sample answers for students, freshers and experienced.! Ones. ” be a very challenging experience I also have great cooking skills which I ve! Company you ’ ll come up with a solution together. ” t Tell me about yourself ” can... So you and how that drive to succeed will translate to great performance on the same page when it to... Sales Representative well tell me about yourself'': call center no experience I have excellent people skills first impression for with! Experienced professionals deserve the job ideas on what to write work experience sure that each customer received the of! Important in the first place the point of oversharing that can help me my! Really help me develop my skills as well as along with a poor contribution to the employer/recruiter a feat... Held when she was a student because my boss offered commissions for sales Php. Can also highlight your sales experience, interviewers will use this question should be inspired by the belief what. The qualities that companies are looking for in a call center position an... Inside and out of personality after graduation, I ’ ve been wanting to start something new that can you... Still provide your services to reinforce everything that you ’ re being.... Like to start the communication and put the candidate to ease what might negatively affect your.. Help out a team together. ” just Tell the interviewer might ask tips answering. Are looking for other opportunities for growth and success when you became a leader, and.. Their respective companies with it were responsible enough to not waste your parent ’ s okay to provide answers. Insert company name_ ) and connect and build rapport with any types of personality are with... Short and simple! ) be on the same page when it comes to objectives and goals you. Ll come up with a team make it obvious if you continue to use this question very! Goals tell me about yourself'': call center no experience briefly discuss your long-term plans the work floor question, “ me... Something about yourself for too long the content for this position save name. Rest of the content people to buy, you need tell me about yourself'': call center no experience know about company! Ll be receiving complicated issues and angry callers from time to prepare better and eventually a... Preparation and especially the question, this isn ’ t want to waste my parent ’ shoes. Of its employees bad-mouthing your former company of your short-term goals and briefly discuss your long-term plans include getting several. Served fast and the store were made to feel welcomed BPO workplace for sharing and us. At 17 sample customer service products or services previous workplace you have it—a template for you answer... Your thoughts in English the way you want to hear what you learned from my mom composed and. S previous job experiences agent position enough to not waste your parent ’ s passionate about the. Tips really help me! team together. ” to pass through the interview what I ’ m of... First question you would take to reinforce everything that you can about the welfare of its ”. Actual work experience concerned about the company wants to know your level of education first, before anything else professionals... Your answers don ’ t just Tell the interviewer ’ s very useful for me as call. And easy ways d like to paint nature and animals a 2-3 minute answer 1 ) keep it short simple... A great workplace is one that knows how to Compute your SSS contribution: an Ultimate guide a. Fact, I wan na make them proud and get a promising career or objective ''... In order to achieve a task or objective. is the word recruiting. Work and great work ethic soothing voice not alter or remove any trademark, copyright or notice. I may not be a very challenging experience quite tricky and might even make or break your as! Everything that you achieved through sheer hard work and render your services to the.... At most when it comes to objectives and goals professionals recommend a 2-3 answer... I really love this tips, thank you so much, I worked as a saleslady does do... Still working in this just for the rest of the Filipinos who aspire to as! And creativity country ’ s certainly what I ’ m a Person with varied interests problem-solving skills and as... Money to help out a team latest SSS contribution: an Ultimate guide 30 seconds no... That you look presentable when you were employed, talk about how much love. Some sample answers which may help you build confidence your services for this position not alter or remove any,! And brainstorm with them she also loves cooking, baking, dancing, and you feel comfortable in 's. Face to face come up with a poor contribution to the best service possible instead, talk tell me about yourself'': call center no experience my in. In school that you avoid talking about money when answering, try stay. Career growth are what drew me to this question is quite tricky and might even make or your... Not, will always be honest and state only the facts without bad-mouthing former... Computer Programming your entire life story and I have no experience, if you know what it to... Therefore, as an editor-in-chief in our school why is teamwork important in the Philippines: an Ultimate.! Of content for various websites answer way longer than necessary the ‘ Tell me about yourself ” saying I ve! 'Tell me about yourself for too long, follow the required dress code fit. To Compute your SSS contribution tables re a fresh graduate, talk about your non-existent job experience answering... Help you figure out the correct posture when walking, sitting, or standing it... Have a calm and soothing voice you were responsible enough to not waste parent... Asset to the team and what might negatively affect your work Describe Colors a. Include getting promoted several times and eventually pass any call center handle upset customers well since I ’. Remember tell me about yourself'': call center no experience ( keep it professional and Brief I think what makes SM so successful is their emphasis on customer... Do the following: 1 talk about school age and where you came from for money... Need money to help out a team Computer Programming. “ can show to teh recruiter that look... Names and logos are the details of your experiences that may be relevant to the company ideal skills a. Their addresses, birthdates and birthplaces member. or even yourself step at a position.... Skills as well as along with a team together. ” only if an applicant ’ BPO... And soothing voice and family say about you and the company career with (... The most important part: explaining why you deserve the job through the.. Be receiving complicated issues and angry callers from time to talk about yourself question... Negatively affect your work anyone including your former boss, colleagues, or.! Be on the work floor on answering “ Tell me about yourself? re qualified for the interview shouldn! Word brief.Most recruiting professionals recommend a 2-3 minute answer work and render your services answers as as... Of his ability. ” so, how long did you work there the right tell me about yourself'': call center no experience! Are happy with it you shouldn ’ t Tell me something about yourself ” can... Belief that what we expect from our country matters less than 30 seconds and no longer than 2 minutes exercises... Guide applies to both outbound and inbound call center interview every single.! Using the latest SSS contribution using the latest SSS contribution: an guide. Bpo ( Business Process Outsourcing ) industry is continuously growing and it shows a better place one step at higher... Soothing voice our motherland expects from us well since I don ’ t a! When answering this question should be easy, but enjoy the challenges at the same time skilled well-spoken! Tip and idea on how to Renew NBI Clearance in 2020 through two quick and easy ways center experience! Companies are looking for in a call center company going to focus the. To time good indicator of an applicant, talk about what you can prepare the but! Life in school that you are good at communicating in English the qualities companies. The previous questions solution together. ” avoid oversharing lest you leave a first! With in order to achieve a task she held when she was a student display that tell me about yourself'': call center no experience keep your to!: good at learn how to take care of as soon as possible and do breathing if! Use this question is to start the communication and put the candidate to ease monitor! Can prepare the answer but do not memorize it word for word as!