), HORRIBLE HORRIBLE HORRIBLE customer service. How do I know I can trust these reviews about Pelican Water Systems? I asked the agent many questions and also sought for advice. This is clearly stated on the product page for the item you purchased in the FAQs. They also offer some tips on dealing with hard water in your shower etc. I’m still stuck with a bill for $100 to ship the thing to them. Another thing is that I had a small leak in one of the o-rings on the UV light filter, and when I called Pelican, the gentleman told me where exactly it was leaking and what exactly I needed. We'll see how it works if they perform this well over the decade. I now know that I need a salt based water softener. Salt-based water softeners replace the minerals in the water with sodium ions. This complete filter system includes components specifically designed to remove chlorine and chloramines, pesticides, and herbicides.Because of its ability to remove 97% of the chlorine in water, it’s our top … Do yourself a favor and steer clear of Pelican!A high quality efficient water softener that actually works is around $700. So far, they have not been at all interested in helping resolve the problems I am experiencing with the system I purchased from them.Update 09/09/2018- I welcome Pelican contacting me at any time with an actual solution to the problem. Your purchase came with a 90 day money back guarantee if you were unhappy with your purchase. So, I went out and had a guy come in. It used to be horrible and I would have etched-looking glass. It had a funny smell to it. I will be reaching out to certain appropriate parties today on next steps as I do not want this to happen to any else. So, it’s doing a good job and I’m very happy with it. 1. Other than that I’m very satisfied and the flavor of the water is excellent. I called Pelican that afternoon and they refused to send a technician out to fix the issue they caused. BEWARE OF THIS COMPANY. The system was worth every penny.” I would recommend this system to anybody. The only thing I don’t like is that the stainless-steel containers that I have have a really big water spot problem, only because my sprinkler systems go off. The company representative offered me a salt based water softener at a reduced cost but would not refund the cost of my original salt free system that I am severely disappointed in because it is past the 90 day return period. I called the Pelican "Help Line" (855-348-7771) three times and each time my calls are sent to voicemail. I expressed to him I have a filter $30 that removed the white and sediments in there without using salt. I bought the PSE2000 whole house filter/ softener combo and received it the beginning of this year. I have no regrets with this purchase. I was lied to, I was mislead, I was given wrong information. The results were the same, in other words the filter and softener system was not removing any of the hard water deposits that cause scale build up. It was the best way to go. 1.0 out of 5 stars Stay away from Pelican's NaturSoft Salt Free System for hard water issues in your home. The rude customer service rep acted like it was my fault, and he needed to see a picture of the damage. The saltless water conditioner has had no impact on our water that we can tell. After looking online I found this company which uses a play on words. We offer a 90 day money back guarantee if you decide you are unhappy you can get a full refund of your purchase price, when you return the product. And we haven’t been meeting the federal guidelines for the arsenic, so they warned us about it. Water test done by pelican on 8/29/19 show iron tank is only taking out 1.16ppm of iron out of 4.55ppm. They sent us some parts. We are sorry to hear you are unhappy with your 2018 purchase. I haven't tested the water. The technician's name was Roy Moore. None of this is worth $1,600. They would not evaluate the system or related parts to determine what was causing the drop in water pressure or lack of warm water. Apparently it has a delicate mechanism and doesn't like hard water. I have a private water well. If you have any issues try 90 days. Love our Pelican combo. Of course, I get water spots occasionally, but the actual faucets themselves seemed to be in good shape. We have specials. Worst customer service. I am hope they will do the right thing. Since then we’ve gotten everything working the way it’s supposed to work. I called, a person answered the phone immediately and I was pleased with it. Initial Pelican Water Systems complaints should be directed to their team directly. They said I didn't necessarily need the water softener, but they recommended a system, which sounded great. Your site comes up quite a bit in my search. Read all the reviews they try to suppress they are not good, not good product, not good service, not good help & I question their ethics. Not only does all my pipes and items have the residue, they ignored my emails, calls, and were unreachable for days, weeks. We recommended having your drinking water checked for chlorine locally as its faster and less expensive to confirm that the certified carbon filter you purchased is in fact reducing the chlorine but you did not choose to have it tested, so we cannot confirm your claim on the carbon filter. I had gone around and cleaned those areas, and since I've had Pelican installed, the water coming out of it has actually helped dissolve some of that calcium buildup. Very good experience!!! It then gives me an email that I can send, and then maybe they’ll call me back. The water looks clean when you put it in the glass, but knowing that the system is there is great. I will likely never buy from Pelican again. They explained to me that the fiber cloth pre-filter would filter out most of the particulates then the tall charcoal filter would get the lead particles, but the UV light treatment would ensure that it killed any bacteria that might be in the water. This clogged our water heater, so that only a trickle came out when warm/hot water was on. I called multiple times. I am hoping that with this review the Pelican Company will step up and exchange my salt free softener with a salt based softener. Is only taking out 1.16ppm of iron in our water heater sells water filters Pelican... Have no calcium whatsoever on any of the boxes, Pelican water sells water filters, water softeners other... The person I spoke with was so impressed because they didn’t try to oversell me the phone immediately I. 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